Music By Masses

Terms of Service

Last updated: April 6, 2026

1. Acceptance of Terms

By accessing or using fan.tickets ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use the Platform. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Music By Masses LLC ("Company," "we," "us," or "our"), a Colorado limited liability company.

By using the Platform, creating an account, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. Your use of the Platform and completion of transactions constitute your electronic signature and acceptance of these Terms pursuant to the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA).

2. Definitions

3. Eligibility

You must be at least 13 years of age to access the Platform. You must be at least 18 years of age to create an account, make purchases, or enter into these Terms. By using the Platform, you represent and warrant that the information you provide is accurate, current, and complete. If you are under 18, a parent or legal guardian must create the account and make purchases on your behalf, and such parent or guardian agrees to be bound by these Terms.

4. Account Terms

Accounts are authenticated via SMS verification to your phone number. Only one account is permitted per phone number. You are solely responsible for all activity that occurs under your account and for maintaining the security of your phone number and verification codes. You agree to notify us immediately of any unauthorized access to your account.

We reserve the right to suspend, disable, or terminate your account at our sole discretion, with or without notice, for any reason including but not limited to violation of these Terms, suspected fraudulent activity, or extended inactivity.

5. Platform Role and Agency Disclaimer

fan.tickets operates solely as a disclosed ticketing agent and marketplace on behalf of Event Partners. We are NOT the event organizer, promoter, or producer. We do not own, operate, or control any events listed on the Platform. The delivery of the event experience — including but not limited to the quality, safety, scheduling, content, and occurrence of any event — is the sole responsibility of the Event Partner.

When you purchase a Ticket, you are entering into a transaction with the Event Partner, and we act as a limited agent for the purpose of facilitating that transaction. We make no representations or warranties regarding any event, Event Partner, or venue.

Event Partner Terms. Event Partners — including but not limited to festivals, venues, promoters, and organizers — may impose their own separate terms and conditions, waivers, codes of conduct, or policies ("Event Partner Terms") that govern your attendance at or participation in their events. Such Event Partner Terms are agreements solely between you and the Event Partner. Music By Masses LLC is not a party to, and assumes no responsibility or liability arising from, any Event Partner Terms. We do not review, endorse, or guarantee the enforceability or content of Event Partner Terms. Your agreement to any Event Partner Terms is at your own discretion and risk.

No Liability for Event Partner Conduct. Music By Masses LLC shall have no liability whatsoever for any acts, omissions, negligence, misconduct, breaches, or failures of any Event Partner, including but not limited to: event cancellation, postponement, or material changes to the event; failure to deliver promised entertainment, services, or experiences; unsafe conditions at or around the event venue; violations of applicable law by the Event Partner; or any other conduct or failure by the Event Partner. Any disputes regarding event quality, safety, conduct, or experience must be resolved directly between you and the Event Partner.

6. Ticket Purchase Terms

A Ticket is a revocable license to attend an event, not a property right. This license may be revoked by the Event Partner or venue at any time. Event Partners may impose per-person ticket limits. Orders exceeding these limits may be cancelled without notice, and refunds will be limited to the face value of the tickets plus any service fees paid.

All fees (including service fees, platform fees, and processing fees) are disclosed at checkout prior to purchase and are non-refundable except as stated in our Refund Policy. In the event of a pricing or technical error, we reserve the right to cancel orders and issue a refund at the face value paid.

You must comply with all venue rules, policies, and applicable laws when attending an event. Admission may be refused or revoked at the sole discretion of the Event Partner or venue, and no refund will be owed in such circumstances unless required by applicable law.

7. Merchandise Terms

Merchandise consists of physical goods fulfilled by Event Partners or their designated fulfillment providers. Shipping addresses must be valid, complete, and within the service area. All merchandise sales are final.

Damaged or defective items may be exchanged within 14 days of delivery by contacting main@musicbymasses.com with your order number, a description of the issue, and photo evidence. You are responsible for return shipping costs. The defective item must be returned in its current condition before the replacement is shipped. Exchanges are subject to product availability.

Shipping times vary by Event Partner and product. We are not responsible for delays, loss, or damage caused by shipping carriers after the item has been tendered to the carrier. Risk of loss for merchandise passes to you upon delivery of the item to the shipping carrier.

8. Payment Processing

Payments are processed securely by Stripe, Inc., a PCI DSS Level 1 certified payment processor. We do not store your full credit card number, CVV, or expiration date on our servers. All fees and applicable taxes are disclosed at checkout prior to purchase. By making a purchase, you authorize the charge to your selected payment method for the total amount displayed.

All ticket payments are processed through Stripe Connect and remitted directly to the Event Partner. Music By Masses LLC does not hold, pool, or retain ticket revenue at any point in the transaction. Music By Masses LLC collects only its disclosed service and platform fees. The Event Partner is the merchant of record for all ticket sales and is solely responsible for the funds received. For details on how Stripe handles your payment data, see Stripe's Privacy Policy .

9. Refund Policy

ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE except as specifically described in our Refund Policy, which is incorporated into these Terms by reference. By making a purchase, you acknowledge that you have read, understood, and agree to our refund policy, including the no-refund terms for tickets.

Ticket payments are remitted directly to the Event Partner via Stripe Connect. Music By Masses LLC does not hold ticket revenue and acts solely as a payment facilitator. In the event of an event cancellation, any refund is contingent upon the Event Partner returning the funds. Music By Masses LLC's refund obligation is limited to the funds actually received from the Event Partner. If the Event Partner fails to return funds, the Event Partner — not Music By Masses LLC — is solely responsible for your refund claim.

10. Assumption of Risk and Release of Liability

BY PURCHASING A TICKET AND ATTENDING AN EVENT, YOU VOLUNTARILY ASSUME ALL RISKS AND DANGERS ASSOCIATED WITH ATTENDING LIVE EVENTS, WHETHER OCCURRING BEFORE, DURING, OR AFTER THE EVENT. THESE RISKS INCLUDE, BUT ARE NOT LIMITED TO: PERSONAL INJURY, ILLNESS (INCLUDING EXPOSURE TO COMMUNICABLE DISEASES), DEATH, PROPERTY DAMAGE OR LOSS, EXPOSURE TO LOUD MUSIC AND SOUNDS, STROBE LIGHTING, SMOKE AND FOG EFFECTS, CONTACT WITH OTHER ATTENDEES, AND ANY RISKS ASSOCIATED WITH THE EVENT VENUE AND ITS SURROUNDING AREAS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY RELEASE, WAIVE, AND DISCHARGE MUSIC BY MASSES LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES, AS WELL AS ALL EVENT PARTNERS, VENUES, ARTISTS, PROMOTERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS (COLLECTIVELY, "RELEASED PARTIES") FROM ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, DAMAGES, LOSSES, OR EXPENSES (INCLUDING ATTORNEYS' FEES) ARISING OUT OF OR RELATED TO YOUR ATTENDANCE AT ANY EVENT, EXCEPT TO THE EXTENT CAUSED BY THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF THE RELEASED PARTIES.

You acknowledge that Event Partners and venues may impose additional terms, conditions, and rules of conduct. You agree to comply with all such terms and acknowledge that failure to do so may result in removal from the event without refund.

11. Prohibited Conduct

You agree NOT to:

Violation of any prohibited conduct may result in immediate account termination, cancellation of orders, and forfeiture of any Tickets or Merchandise without refund. We reserve the right to pursue any available legal remedies.

12. Intellectual Property

All content on the Platform — including but not limited to text, graphics, logos, icons, images, audio, video, software, design, and the compilation thereof — is the property of Music By Masses LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. The "fan.tickets" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Music By Masses LLC.

You may not copy, reproduce, modify, distribute, display, perform, create derivative works from, or otherwise exploit any content on the Platform without our prior written permission. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose.

13. Disclaimer of Warranties

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR SERVICES PROVIDED THROUGH THE PLATFORM. WE DO NOT WARRANT THE QUALITY, SAFETY, LEGALITY, OR ANY OTHER ASPECT OF ANY EVENT, MERCHANDISE, OR SERVICE PROVIDED BY EVENT PARTNERS OR THIRD PARTIES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MUSIC BY MASSES LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THE FOREGOING LIMITATIONS SHALL NOT APPLY TO: (I) LIABILITY ARISING FROM OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; (II) CLAIMS FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (III) YOUR INDEMNIFICATION OBLIGATIONS UNDER SECTION 15; OR (IV) CLAIMS ARISING FROM OUR INFRINGEMENT OF YOUR INTELLECTUAL PROPERTY RIGHTS. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless Music By Masses LLC, its officers, directors, employees, agents, affiliates, and licensors (collectively, "Indemnified Parties") from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your violation of these Terms; (b) your use of the Platform; (c) your violation of any applicable law, regulation, or the rights of any third party; (d) any content you submit or transmit through the Platform; or (e) your attendance at any event.

This indemnification obligation shall survive the termination of these Terms and your use of the Platform. The liability cap in Section 14 does not apply to your indemnification obligations under this section.

16. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

16.1 Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve the dispute informally by contacting us at main@musicbymasses.com with a written description of the dispute, including your name, account phone number, and the relief sought. Both parties agree to negotiate in good faith for at least thirty (30) days from the date of the written notice before either party may initiate arbitration.

16.2 Binding Arbitration. If the dispute is not resolved through informal negotiation within 30 days, either party may initiate binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect, as modified by these Terms. The arbitration shall be conducted by a single arbitrator in the State of Colorado (or, at your election, in the county where you reside). The arbitrator shall apply Colorado substantive law and the Federal Arbitration Act (9 U.S.C. §§ 1-16).

16.3 Arbitration Fees. If you initiate arbitration, the filing fee shall be as set forth in the applicable JAMS consumer fee schedule. Music By Masses LLC shall pay all remaining JAMS fees, including the arbitrator's compensation, unless the arbitrator finds that your claim is frivolous or brought for an improper purpose, in which case the allocation of fees shall be governed by the JAMS rules. Each party shall bear its own attorneys' fees unless the arbitrator awards fees to the prevailing party as permitted by applicable law.

16.4 Class Action and Jury Trial Waiver. YOU AND MUSIC BY MASSES LLC EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER PROCEEDING WHERE A PERSON ACTS IN A REPRESENTATIVE CAPACITY. YOU AND MUSIC BY MASSES LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

16.5 Mass Arbitration. If 25 or more similar arbitration demands are filed against Music By Masses LLC within a 60-day period, JAMS's applicable mass arbitration procedures shall apply. The parties agree to cooperate in good faith to select bellwether cases for initial resolution, the results of which may inform the resolution of remaining claims.

16.6 Exceptions. Notwithstanding the foregoing, either party may: (a) bring an individual action in small claims court if the claim qualifies; (b) seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, data security, or confidentiality obligations, without the requirement of posting a bond or proving actual damages; and (c) bring claims that cannot be arbitrated under applicable law.

16.7 Opt-Out Right. You may opt out of this arbitration agreement by sending a written notice to main@musicbymasses.com within thirty (30) days of your first use of the Platform or your first purchase, whichever occurs first. Your opt-out notice must include your full name, phone number associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, you and Music By Masses LLC may litigate disputes exclusively in the state or federal courts located in Denver County, Colorado, and you consent to personal jurisdiction in such courts. Opting out of arbitration does not affect any other provision of these Terms.

16.8 Survival. This arbitration agreement shall survive the termination of these Terms, the closure of your account, and/or any cessation of your use of the Platform.

17. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by Music By Masses LLC, including but not limited to Event Partner websites, social media platforms, and payment processor interfaces. We are not responsible for the content, privacy practices, availability, or security of any third-party websites or services. Your use of third-party websites and services is at your own risk and subject to the terms and conditions and privacy policies of those third parties.

The inclusion of any link on the Platform does not imply endorsement, sponsorship, or recommendation by Music By Masses LLC. We have no control over the content or availability of linked third-party sites, and any transactions you enter into with third parties through links on our Platform are solely between you and such third party.

18. Electronic Communications Consent

By creating an account or making a purchase on the Platform, you consent to receive electronic communications from us, including but not limited to order confirmations, event updates, account notifications, policy updates, and support responses. These communications may be sent via SMS, email, or in-app notifications.

You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing pursuant to the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state law.

19. Analytics and Tracking Technologies

The Platform uses analytics and advertising measurement technologies, including Google Analytics and the Meta Pixel, to understand how users interact with the Platform and to measure the effectiveness of our advertising campaigns. These technologies collect data about your interactions with the Platform, including page views, purchase events, and device information.

By using the Platform, you acknowledge and consent to the use of these tracking technologies as described in our Privacy Policy. You may opt out of certain tracking by using browser-based tools, enabling Global Privacy Control (GPC), or contacting us as described in our Privacy Policy.

20. User Content and Feedback

If you submit, post, or transmit any content, feedback, suggestions, ideas, or other materials to us through the Platform, by email, or through any other channel ("User Content"), you grant Music By Masses LLC a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with operating and improving the Platform and our business.

You represent and warrant that you have the right to submit any User Content and that such content does not violate the rights of any third party, including intellectual property rights, privacy rights, or publicity rights. You acknowledge that we are not obligated to use, respond to, or compensate you for any User Content.

21. Accessibility

Music By Masses LLC is committed to making the Platform accessible to all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. If you experience difficulty accessing any portion of the Platform or have suggestions for improving accessibility, please contact us at main@musicbymasses.com with the subject line "Accessibility."

22. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to you via email or SMS notification at least fifteen (15) days before the changes take effect. The "Last updated" date at the top of this page will reflect the most recent revision.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform. Changes to the arbitration agreement in Section 16 shall not apply retroactively to disputes that arose before the effective date of the change.

23. General Provisions

Entire Agreement. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Music By Masses LLC with respect to the Platform and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral. For the avoidance of doubt, any terms imposed by Event Partners (including festival waivers, venue rules, and organizer policies) are separate agreements between you and the Event Partner and do not modify, supplement, or become part of these Terms.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Assignment. We may assign or transfer our rights and obligations under these Terms, in whole or in part, without your prior consent. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any provision shall only be effective if made in writing and signed by an authorized representative of Music By Masses LLC.

Force Majeure. Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, power failures, internet or telecommunications failures, or any other cause beyond the reasonable control of the affected party.

Governing Law and Venue. These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law principles. For any dispute not subject to arbitration, the exclusive jurisdiction and venue shall be the state and federal courts located in Denver County, Colorado, and you irrevocably consent to personal jurisdiction in such courts.

Contact. Questions about these Terms may be directed to main@musicbymasses.com.